Telus technical support - An Overview
Telus technical support - An Overview
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Every single person who phone calls the tech support quantity is wanting to speak to a true human being as soon as possible. No one would like to have to jump by way of a maze of questions in hopes of only being place in the que to talk to a true individual!
those brokers Functioning from Telus Advantages, as an alternative to retaining the outdated loyal customers they make them disappear to search for other company
It is now been two weeks and my concern with the billing hasn't been resolved , I are actually customer Telus for more than 20 years and this customer service is horrendous! I questioned to speak to supervisor several persistently remaining. She claimed she would they also preferred me to Visit the keep in which I drop the telephone off and bought the mobile phone After i explained to her I did all of it on the web she didn’t trust me? The cellphone I received the box was opened and there was no physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I had to go down to the store to receive why was my box open? Why wasn’t my box sealed? Phone drop batteries is extremely very gradual like my old mobile phone was way much better than this thing. I think they gave me a old cell phone is the way in which they handle customers with extensive since they reward loyalty ?!!!
If an automated assistant asks for The key reason why within your contact, mention "I want to make payment arrangements for my mobility bill".
The TELUS group acknowledges that our operate spans lots of Territories and Treaty areas and we have been grateful for the traditional Understanding Keepers and Elders who're with us currently, all those who have long gone prior to us plus the youth that inspire us.
• In my conversation with Juan from the loyalty staff, I had been falsely accused of getting discriminatory Once i referenced An additional department, which was highly offensive and uncalled for. Juan afterwards apologized, indicating that the practical experience was utterly unacceptable.
I was not telling but trying to talk to him nonetheless he received mad and hung up. This really is ridiculous and intensely horrible customer service. I might be pulling my two lines from Telus . If Here is the customer service consumers are having from the reps than you should source it in other places. I are already with Telus for around fourteen years and It is pretty unhappy that it's come to this . Checking out these threads and feedback remaining by Other individuals it seems I'm not the sole just one.
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so i known as the customer server (Jane) to solve The Telus customer service problem immediately after outlining the specific situation and what it's transpire, The agent just aspect with her partner and he or she lied concerning the credits and discount rates they removed from my account as being a loyal customer with Telus and she explained the credits expired and no more accessible, she Consider I am Silly, if the discount has expired i should see the expiration day on my Invoice like i see on house service bill.
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The Television signal continues to be dropped given that Friday, September 27th and the technician who showed up yesterday, September 30th could not deal with the trouble after modifying the TV cable box and cable. I was knowledgeable that the Internet Modem must be changed way too, but he didn't have it.
Seems like all we are able to do now's air our grievances with a community forum inside the hopes of somebody ready of authority can in fact do one thing about it.
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